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FAQs
In order to let you find the answer(s) you are looking for in a quick & easy way, we organize all of the FAQs into a few categories below, anyway, feel free to contact us whenever you need.
What is MOQ?
From a production perspective, our MOQ is in principle one 20-foot container for each variety, but due to the particularities of certain outer packaging involved, such as lithographed tins, stand-up pouch, the MOQ will increase. Of course, if the customer places an annual order for shipment in installments and batches, we will calculate it based on the entire order quantity, rather than shipping in a single batch. Please consult our sales team for details.
What is lead time?
The lead time is usually within one month of placing an order, of course it depends on the quantity and season of the order. We have many customers who place an order for a whole year at a time and then ship in installments.
Can you provide our country's mandatory documents or certificate?
Yes, we provide certificates of origin, free sales certificates, embassy certifications and other customs clearance documents required by various countries. At the same time, our factories have high-level international quality system certifications, such as BRCGS, IFS, and social responsibility certifications, such as BSCI, SEDEX. At the same time, we will also actively cooperate with customers to register and file in the country of sale.
Do your products comply with our country's religious beliefs?
Yes, we respect the religious beliefs of all countries and strive to meet the needs of all our customers. Some of our products have HALAL or KOSHER certification, please consult our sales team for details.
What kind of payment terms you can accept?
Our acceptable payment terms are D/P at sight, T/T against copy of documents or prepayment. If other payment methods are required, such as D/A, our financial department will investigate the customer's credit status before making a decision. Please consult our sales team for details.
Can I get some free samples?
Since the company receives too many inquiries and sample requests every day, we cannot tell which ones are really for business and which ones are just for free samples. Therefore, we require that we can send free samples on the premise that the recipient pays the courier fee, but the company address and phone number must be provided.
Can I make my brand product with a private label?
Yes, we offer OEM and ODM services. Not only the label, pouch, carton and display tray, but also the product ingredients and formulation can be customized.
How do you ensure the quality of your products?
As a company with 28 years of good business reputation, integrity is the foundation of our business. Before signing a contract with the customer, we will quote the price according to the quality standards required by the customer. After the contract is signed, our QC team will supervise the entire process from raw materials to finished products, packaging, and shipment in strict accordance with the quality standards stipulated in the contract, and have corresponding reports and pictures. After the product is shipped, we keep samples for observation in accordance with HACCP standards.
Can you quote the DDP price for our local warehouse?
Sorry, but we are currently unable to quote DDP prices due to varying import duties and VAT across different countries and regions, and because we cannot fully control the transportation from the port to the warehouse. Therefore, we can only offer prices FOB China ports or CIF to the destination sea ports.
Can I get a price list of all your products?
We are unable to provide a general price list without specific product requirements. Because we have hundreds of SKUs, and the prices of agricultural products fluctuate in different seasons. In addition, differences in purchase volume, shipping period, and payment terms will also affect our quotations. Therefore, please provide the above inquiry elements in as much detail as possible so that we can respond to the quotation efficiently and accurately.
Do you sell to consumers?
No, we don't sell to consumers directly. We can deliver to supermarket chain, HORECA(food service), import companies only.
Can’t find the answers to you need?
No worries, please contact us and we will answer all the questions you have during the whole process of canned and grocery foods private label.

